How your information is collected, used and protected — written in plain language.
We collect information provided through appointments, forms, consultations, messages, and service requests. This may include name, contact details, date of birth, appointment preferences, and information necessary to provide requested services.
Healthcare services may involve medical history, medications, allergies, test results, measurements, treatment notes, and follow-up information. Insurance guidance may involve existing coverage, household details, preferences, and requirements relevant to evaluating available options.
Our website may collect limited technical information, including browser type, device type, pages viewed, approximate location, and session details. This information helps maintain security, improve performance, and understand how the website is used.
Information may be used to coordinate care, schedule appointments, prepare care plans, provide reminders, respond to inquiries, process payments, provide insurance guidance, improve services, and meet applicable legal or regulatory requirements.
With consent, information may also be used to send newsletters, wellness updates, and service announcements. Personal or medical information is not sold, and clinical records are not used for targeted advertising.
Cookies may support website security, sessions, preferences, and essential functionality. Optional analytics cookies may help identify useful content and technical issues. Users can manage non-essential cookies through their browser settings.
Reasonable administrative, technical, and physical safeguards are used to protect information from unauthorized access, misuse, loss, alteration, or disclosure. Access may be limited according to responsibilities, with security procedures reviewed regularly.
No internet-based system can guarantee complete security. If a significant security incident occurs, appropriate steps will be taken to investigate, contain the issue, and meet applicable notification requirements.
Service communications may include appointment confirmations, reminders, care follow-ups, safety notices, and billing messages. Marketing and newsletter communications are optional and can be stopped at any time through available unsubscribe options.
Information may be shared with selected providers supporting hosting, scheduling, communication, payments, laboratories, analytics, healthcare, or insurance services. Providers receive information necessary for their function and are expected to maintain appropriate confidentiality.
Depending on applicable law, users may request access, correction, deletion where permitted, restriction of certain processing, data portability, or withdrawal of consent. Identity verification may be required before processing requests.
Information is retained only for as long as necessary to provide services, maintain required records, meet legal obligations, resolve disputes, and support legitimate operational needs. Information is securely deleted or anonymized when retention is no longer required.